Services and Charges

PRACTICE INFORMATION

Selix Vets was set up by Cristiana to care for older pets and pets with life-limiting conditions in the comfort of their homes. Oldies usually need and certainly deserve extra care and support, as do their carers. We aim to make our oldies’ sunset months/years as comfortable and enjoyable as possible, while helping carers deal with the challenges that old age and/or illness bring.

We also care for younger animals in the same home.

Cristiana works on her own, with the support of her husband Philip who takes care of the administration. Selix Vets is supported by a lovely, friendly, independent practice in Tring, Springwell Vets. We refer patients there for investigations and treatments that cannot be carried out in the home. They also provide emergency care when Cristiana is away, but are not able to provide a home visit service.

Normal working hours are Monday to Friday 8am to 6.30pm, Saturday 8am to 12 noon. Outside of these times we provide a 24/7 Emergency Service. If the pet cannot be treated in the home, we refer to an appropriate OOH Service. Outside of normal working hours we politely request that clients contact us ONLY IN AN EMERGENCY.

1/ STANDARD TERMS OF BUSINESS

PRESCRIPTIONS

We supply medications or provide a prescription on request. Check-up intervals for repeat prescriptions depend on the type of medication (e.g. once a year for parasite treatments).

REFERRAL FROM OTHER PRACTICES

Pets referred to Selix Vets for Acupuncture/Laser Therapy/Home Visit are expected to continue to receive primary care from their referring Practice.
However, if a client elects to transfer their pet into the care of Selix Vets, we will require the clinical history from the previous vet.

OWNERSHIP OF RECORDS

Case records and all relevant documents are the property of, and will be retained by, Selix Vets. If a pet is transferred to another Practice, a copy of the records will be provided to that Practice on request.

ESTIMATES OF TREATMENT COSTS

We provide an estimate of costs prior to treatment. Please see below for information about charges.

METHODS OF PAYMENT

We accept payment by bank transfer (BACS), debit or credit card (not Amex; payment at the time only, we don’t have an over-the-phone payment facility), cash or cheque.

SETTLEMENT TERMS

Payment is due within 7 days of the date of the invoice. Should payment not be received within this time, we

will send a reminder. If payment is not received within one month of the date of the invoice, we reserve the right to add a charge to cover additional administrative costs. We also reserve the right to refer outstanding accounts to a Debt Collector Agency. Clients may be liable for additional administrative costs and legal fees.

INABILITY TO PAY

If, for any reason, you are unable to pay within the terms set out above, please contact us immediately. Payment by instalments may be arranged in exceptional circumstances.

PET HEALTH INSURANCE

We support the principle of insuring your pet against illness. We will process online claims free of charge after settlement of your account. Processing of paper Insurance Forms incurs a fee of £7.20. Direct claims will only be considered in exceptional circumstances.

COMPLAINTS AND STANDARDS

We hope you never have cause to complain about the standards of care and service you receive from Selix Vets. However, if there is something you wish to complain about, please contact Cristiana Hill as soon as possible. Please note that abusive or threatening communications will not be considered or answered.

2/ CHARGES – INCLUSIVE OF VAT
An estimate will be provided on request prior to a visit.

Consultation fees vary depending on distance from base. PLEASE NOTE – although we will travel up to 30 miles from base, we mainly cover area from the M40 to the A10 (West to East) and Aylesbury/ Luton to Northwood/Barnet/Enfield (North to South), due to travelling time and traffic considerations.

First Consultations – from £54 to £84.40 Re-examination from £42 to £74.40

Out of Hours Consultation from £144 (day); from £204 (night)
Vaccinations – Dogs from £59.05, Cats from £66.96
Acupuncture and Laser Therapy – Assessment and first treatment from £78; subsequent treatments from £54 Elderly Pet/Palliative Care/End-of Life Consultations (minimum 1 hour) – First appointment from £138.00 Euthanasia in normal working hours :
Cats and Dogs <8kg – from £204

Dogs: 8 – 25kg – from £276 26 – 40kg – from £324

>40kg – from £372 Small pets from £100

OUTSIDE OF NORMAL HOURS THERE IS AN ADDITIONAL FEE OF £36 (DAY) AND £84 (NIGHT)

Cremation costs – these depend on whether communal or individual cremation is required and the chosen provider. In all cases clients will need to pay the selected provider directly. For non-clients we are happy to deliver the pet to their own vets.

Transport for Cremation from £24 depending on additional time and distance involved. Dispensing fee £6.00 (up to 2 items); £9.00 (three or more items)
Prescription fee £14.40
Repeat injection fee (includes visit) from £9.00 to £37.80

** COVID-19 PRECAUTIONS **

We are aware that the Government has removed all Covid-19 restrictions. However, we have a large number of elderly/vulnerable clients and we politely request that the following precautions remain in place :

• Keep to a safe distance of at least 1 metre if not wearing a mask

• Ensure the room is well ventilated. The visit may take place outdoors if preferred.

• Inform us if anyone has tested positive for Covid-19. In an emergency a visit may still be possible but additional precautions will be required.

Please note that if, on arrival, any member of the household declines to follow these instructions, the visit may not go ahead.

If you have any questions please do not hesitate to contact us.

Cristiana Hill BA MPhil BVetMed MRCVS and Philip A Hill BA Directors
Selix Vets

Selix Vets is a trading name of Spinone Locum Ltd:
Directors: Cristiana Hill, BA, MPhil, BVetMed, MRCVS; Philip A Hill, BA
Company Reg. No. 05606772 VAT 389 7719 18
Registered office: 71 High Street, (End Terrace), Abbots Langley, Herts, WD5 0AD

Revised June 2022